Meet The Columbus Women’s Wellness Administrative Team

From beginning to end, your CWW experience is important to us. CWW is proud of the team we have built to serve you and your needs. Our seasoned practice team is here to assist you in any way.

ERIKA S. SANTOLALLA, MBOE - PRACTICE MANAGER

Erika S. Santolalla, MBOE brings a strong foundation in psychology, strategic communications, and operational excellence to her role at Columbus Women’s Wellness. With a background in behavioral health administration and higher education operations, she combines precision, organization, and thoughtful leadership to support CWW staff, providers, and clients.

Prior to joining Columbus Women’s Wellness, Erika served as Administrative Director at a multi-clinician counseling practice, where she oversaw insurance coordination, payroll, billing systems, and team training and development. She also previously supported large-scale faculty operations at The Ohio State University’s Fisher College of Business. She holds a Bachelor of Arts in Psychology, a Master of Business Operational Excellence, and Lean Six Sigma Green Belt certification.

Erika is passionate about supporting clients’ mental health and access as well as building streamlined systems that create clarity, reduce stress, and allow providers and staff to focus fully on client care. Fluent in Spanish and deeply grounded in both business operations and psychology, she brings warmth, structure, and integrity to the administrative team.

OFFICE ADMINISTRATION

Supports established clients with all aspects of ongoing administrative support.

Alayna leads CWW Office Administration, heads CWW’s Provider Credentialing & Contracting services, and coordinates new employee training. A graduate of The Ohio State University with a major in Psychology, she has a strong knowledge of all aspects of CWW’s administrative departments to ensure excellent support for clients, CWW providers, and her colleagues.

Kendra serves CWW’s Gahanna by providing administrative support to established clients at all points in their journey. She is skilled in systems and process knowledge and joined CWW with over 10 years of client service experience with a focus on client journey and experiences. Her commitment to supporting women and girls makes her a reliable resource for clients, providers, and colleagues.

Monet brings a background in healthcare practice reception and a strong commitment to serving women and girls at CWW. She understands the importance of creating a welcoming, organized, and supportive environment for every client. Monet is passionate about ensuring each interaction feels respectful and seamless, helping the administrative side of the practice run smoothly so clients can focus on their care.

CLIENT SERVICES

Serves as the initial contact and support for new clients beginning their journey with CWW.

Nikki leads CWW’s Client Services offering compassionate and knowledgeable guidance to new clients looking to establish care with CWW. Often the first voice new clients hear when contacting CWW, Nikki’s long-time career in behavioral health administration offers a deep understanding of all stages of the therapeutic journey.

Brielle joined CWW after a successful completion of the CWW’s internship program and graduating from Otterbein University with a degree in Psychology. She holds a trifecta of knowledge across all departments and is committed to ensuring clients receive consistent and accurate administrative support at all stages of their therapeutic journey.

CLIENT ACCOUNTS & BILLING

Provides insurance and account coordination to new and established CWW clients.

Jules leads CWW’s Client Accounts & Billing and does so with a thoughtful understanding of the investment CWW clients make to their care. She is intentional in every way, to ensure a smooth experiences for clients. Well-versed in all aspects of insurance plans and pay structures, Jules applies a diligent approach to her work to support the needs of CWW clients and providers.

Megan is a vital part of the CWW Client Accounts/Billing team and brings an unwavering dedication to customer service. In addition to her current role, Megan is experienced in all of CWW’s departments and her excellent client service skills, attention to detail, and passion for supporting women makes her a valued member of the CWW team.

Ashley serves CWW’s Client Accounts & Billing bringing clarity, accuracy, and consistency to the financial side of care. She works diligently behind the scenes to ensure insurance coordination, payments, and account questions are handled efficiently and thoughtfully. With a strong attention to detail and a calm, solutions-focused approach, Ashley helps make financial conversations feel clear and manageable and is is committed to supporting clients with professionalism and compassion.